Great experience - this was the first car we've bought in a few years. Jeanne was great and let us drive each trim level we were considering buying. She explained all of the features and how to operate each one.
The service mangr was just a little rude to me about getting an alignment done for free. Talked down to me. Avoided my questions. It was not till he was having trouble fixing the issue that he took a softer line. It is better, but it is not fixed. I'm not going back to them. They don't know how to fix Chevys and don't want to based on that guy's attitude.
Cody Fleitner is the absolute best! Cheerful, helpful, knowledgable, no pressure. I'm so grateful he was my sales rep! He seemed genuinely happy to match me with the right car for my needs. I couldn't be happier!
The car was not ready for leaving the lot. The gas tank was not full, the back seat was not clean and the alignment was significantly off. They simply did not perform an alignment of the car after taking it in on trade. Why?? They did not disclose that the previous owner hit a curb hard. They did show me the damaged rim. Granted I did not test drive the car before buying, that is my fault. they show have got the car ready. I had to press them for information as to why the car was steering so hard to 1 side. It was not until problems fixing did the truth surface.
We read several negative reviews from what have been about previous owners because even the dealership was spic n' span clean. I appreciated how we were treated by everyone. Mike arranged fantastic financing that beat our bank rate too.The service departent was closed but Jeanne showed us the entire place. This is the place to buy a Honda. Great experience at Brad Deery Honda.
The process was streamlined... yeah. The dealership was clean and sterile. The people in the showroom were polite and helpful.
Absolute horrific follow through after the sale. I had a small problem with the car, could have been easily solved. I've saved all the emails from the sales person claiming that she will get back to me. Do not buy a car from this dealer. I've been waiting for a solution since July.
This is probably a very fine HONDA store being managed as unprofessionally by a General Manager (Mark) could possibly run a dealership. Lack of communication, distrust, and a total waste of time . I wouldn't recommend this HONDA dealer, for anything as their word has no value! Mark is too busy to confirm or deny an industry partner the time of day, when a vehicle is promised, and paid for, the check be returned without any communication, is EXACTLY why this industry struggles with INTEGRITY. Surely, there are better HONDA dealers to buy from!
Brad Deery Honda is a US Car Dealer based in West Burlington, Iowa. Brad Deery Honda is located at 501 W Agency Rd, West Burlington, IA 52655, USA.
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